HCL to offer break-fix support to Educomp | digitalLEARNING Magazine
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HCL to offer break-fix support to Educomp

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HCL Infosystems Ltd has announced business collaboration partnership with Educomp. As per the agreement, HCL Infosystems will provide life cycle services for existing and new Educomp classrooms across India. This will include providing break-fix support and field repair services along with managing new installations of Educomp Classrooms. The service and support to Educomp classrooms would be provided by HCL Infosystems through a nation-wide network of field engineers, regional repair centres and a centralised repair factory.

Another aspect to the engagement between HCLI and Educomp is HCL Learning, the education and learning division of HCL Infosystems Ltd., sourcing Educomp’s smartclass Digital Teaching Systems (DTS) boards for its own IT Solutions for educational institutions. Educomp Smartclass today reaches close to fifteen thousand schools and seven million students. HCL Infosystems had earlier announced the creation of HCL Learning as a separate subsidiary, which is presently under process of being formed. HCL Learning will continue to focus on growing its business of providing IT solutions and content to the Indian education segment. HCL Learning currently has over 12000 classrooms, over 60 career development centres and offers content as well as innovative products such as DigiSchool and Xcelerate.

Speaking on the occasion Harsh Chitale, CEO and Whole Time Director, HCL Infosystems Ltd said, “We are extremely glad to associate with Educomp on this partnership. With the rapid foray of digital imprints on education across the country, we envisage this association getting off to a very successful start and growing manifold into the future. The partnership will draw on HCL Infosystems’ strength in providing best in class lifecycle services.”

“Providing timely and quality service and support to any IT Infrastructure is a critical component of the success of such implementations. This is true of any sector and the Education segment is no different. And I would say that since it is early days for the usage of IT in education in India on a mass scale, it is important to ensure that such Innovative IT solutions function at their optimum level always. Only then we will see greater adoption and support for such IT solutions amongst all stakeholders like students, teachers and even parents. In this context this association between HCL Infosystems and Educomp is a very important development,” Chitale added.

HCLI’s Lifecycle Services is backed by 720 support touch points, 10,000 service engineers, a reach in more than 5000 towns and Remote Infrastructure Management (RIM) centres across the nation which will strengthen Educomp’s service and support operations and add significant value to Educomp’s business. Commenting on the occasion Shantanu Prakash, CMD, Educomp Solutions Ltd. said, “Our partnership with HCL is a complimentary agreement playing to the strengths of both partners. The field service support from HCL at new and existing deployment levels will free Educomp to focus on its core competence, while ensuring better efficiencies in service areas. The agreement to promote Educomp’s proprietary Smartclass DTS boards through the HCL Learning platform also strengthens the relationship in an integrated arrangement. ”

Explaining the rationale in the context of expected growth in the education sector, Prakash said, “The digital education market is due for exponential growth over the next few years as demand from schools grows. Managing this growth will require substantial investments in product development, innovation, design, delivery and deployment. The market will demand specialisation at every level from here onward. It makes eminent sense for collaborations of the type we are embarking on to ensure that scaling up is handled efficiently, seamlessly and by distribution of competencies”

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