Nursery grievances guidelines issued by DoE | digitalLEARNING Magazine

Nursery grievances guidelines issued by DoE

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With nursery admission season just round the corner, the Directorate of Education has issued a batch of guidelines related to nursery admissions on grievance redress. The promised helpline has been set up and schools are required to display at the entrance contact information of the education officer whom parents can complain to.
The order directs all education officers (EOs) to get a flex board fixed at the main entrance of each unaided private recognized school falling in their jurisdiction.  The board which has to be up by January 10 must bear the education officer’s name, zone number, his office address and telephone number and mobile number in both Hindi and English. The guidelines are meant to streamline the admission process and to facilitate speedy redressal of grievances of parents. In case the complaint to the EO goes unheard, the parents may contact the office of the education minister Manish Sisodia directly through the newly established helpline number, 011- 27352525. Parents are very happy with move as it is expected to bring in a lot of transparency and accountability in the system. On the other hand, some are skeptical that the move might lead to anarchy with parents complaining about inane things.

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