Union Human Resource Development Minister, Kapil Sibal, launched the toll-free, 24/7, nation-wide anti-ragging helpline. Sibal described that this is a historic moment as a concrete step has been taken against ragging. He stated that ragging is a national menace, demeaning and destructive for students. While thanking the Supreme Court for its May 8 judgment, wherein the University Grants Commission (UGC) had been directed to setup such a helpline with the help of the Ministry of Communications & IT, Sibal pointed out that directions of the Supreme Court were now being implemented.
He also pointed out that students are now being protected by the stake holders in the society. The toll free number of this helpline is 1800-180-5522, and the Email is firstname.lastname@example.org. The other toll-free number 155222 is under implementation. When the complaint is registered, immediately it is given a unique number. Thereafter automatically, an acknowledgement receipt with all details is sent to the concerned authorities within 15 minutes of the receipt of the complaint. This number can be used as reference for all future communications and feedback. Once the grievance has been received by the institution, the concerned officer looks into the merit of the complaint and forwards the same for action. Once the matter has been marked to the concerned officer for action, it is tracked till the necessary actions are taken. If the complaint is not acted upon within the specified timeframe, the senior officers get a reminder either by email or by phone calls.