TCCS (The Call Centre School), the Tennessee based premier organization dedicated to the professional development of individuals in the call center industry has announced its advent into India in partnership with QAI, a global workforce development and consulting organization. TCCS and QAI will offer a comprehensive curriculum of certifications and training programs to cater to the needs of all personnel in the call centre industry in India. These training programs can be delivered in instructor-led mode via public seminars or private on-site programs. The gamut of offerings from TCCS cover the skill development and capability enhancement of all professionals starting from the frontline track through the supervisory up to the leadership position. Some of these trainings and certifications include the Certified BPO Customer Service Professional, Certified Transaction Monitoring and Coaching, Certified People Management Professional, Certified Workforce Planning Professional, Certified Operations Manager. Besides the BPO industry, industries like banking, finance, telecom and insurance as well as contact centers and customer centers would stand to gain significantly from these trainings and certifications in improving the capabilities and expertise of their workforce. The main distinguishing service provided by QAI is their focus on a customized learning approach. Just as individual students' needs vary, each organization's needs are unique. QAI empowers professionals with resources required to resolve complex operational and business related problems, as a result of which companies have reported cost savings, reductions in cycle time, improved productivity, increased customer satisfaction, and workforce optimization. QAI has trained over 140,000 professionals and certified over 40,000 professionals across the globe and is currently servicing over 300 clients in over 35 countries Speaking on TCCS's entry into India, Navyug Mohnot, CEO, QAI, Said, “Each individual in any role in a BPO or contact centre can make a tremendous difference in a customer's experience with an organization, ultimately resulting in customer satisfaction, retention and increased market share. We are very delighted to partner with TCCS in developing resourceful and comprehensive new programs or adapting existing courseware to fit organizational needs. We are optimistic that this partnership will be successful in inducing global best practices into the Indian industries.”
