ceo, maia intelligence
Today, public sector o r g a n i s a t i o n s increasingly function in a corporate manner. Their challenges are no less than a private sector enterprise. They face unprecedented pressure to improve service quality while they are needed to progressively lower costs. At the same time, they are expected to become more accountable, transparent, customer focused and responsive to stakeholder and citizen needs. Government agencies are tasked with more than simply reducing costs and increasing service levels. They also face increased scrutiny from egislators, executives and even the public in the wake of the Right to Information Act. The scams that keep surfacing from time to time bring additional challenges for the public sector organisations. Since asset misappropriations are at the centre of the scams, there is a need
to increase transparency, accountability and performance as well as solve operational challenges, improve customer service, maximise resources and eliminate fraud, abuse and excessive spends. Business intelligence (BI) technology has valuable applications in all areas and levels of government. If rightly implemented, BI systems provide executives, administrators, managers, outside contractors and citizens the crucial information ecessary to perform their jobs and make decisions more effectively, resulting in better governmental service and more productivity for every rupee of tax collected. BI applications can be used to improve financial management and compliance, program oversight, procurement and logistics processes, and government-to-citizen communication. And, it helps identifying scams
at an early stage as an alert. Getting data that matters There is a wealth of information and
data in public sector repositories, but making sure that information is of high quality, accessible and accurate is paramount to improving and measuring performance across the organisation. The importance of accessing up-to-date and accurate information in a timely For the business of governance to be less of a hassle and more of an accomplishment, BI is the tool for decision makers manner cannot be underestimated, but how can one accurately shift through the massive volumes of available information to uncover the best decision support? Historic reporting doesn’t give the full picture. Also, understanding information availability risks and protecting high-value information are critical. With BI, it is possible to define which
information is appropriate for which department. With the emphasis on the public sector to improve efficiencies, it is important that information flow is seamless. BI spans a range of technologies, not all of which may be applicable to every agency or situation. Individual
BI components can be assembled into customised applications and solutions to meet specific needs. For the last few years, BI has consistently ranked as a top priority for government CIOs. By collecting and analysing data, BI creates detailed reports that provide invaluable system
analysis. The insights can improve performance and lower the cost of a service delivery, mong other things. Using the dashboard, decision makers can have immediate access to data that is most important to them.