Implementation of technology brings about transparency in the process of governance and augments citizen services. S Raju, Additional Chief Secretary, Government of Uttarakhand, in conversation with Manish Arora of Elets News Network (ENN), enumerates the advantages of IT implementation vis-a-vis various initiatives undertaken in the State
What are the various initiatives undertaken by the State Government to ease the process of citizen service delivery?
The transfer of teachers had been a major issue, which emerged as a huge issue in the past. But now, introduction of the system of display of their marks on website brought about the much-needed transparency and helped people know as to where they stand.
So, disputes relating to the transfer of teachers have now become almost nil. Feedback from the teachers regarding transfer system has also been quite good.
What has the government been doing to reduce complaints regarding pension distribution?
The payments of pension have now been made online. We have implemented an IVR-based system, in which anyone can call and find out whether his pension has been released or not. It has helped us in easing the process of pension distribution and the people also don’t have to keep standing in office queues.
‘We have introduced a web-based system for tracking the status of work projects. This has helped us track why one is not able to meet the deadline, and we can easily identify and rectify the problem’
Implementing court orders has been always tough for the government. How has IT helped in doing that?
We have put all the court orders on a web-based system where one can see the deadlines for their implementation. Based on these, delays in implementation of the court orders have seen a huge reduction. We are trying regularly to improve that system in the coming days. We have also introduced a web-based system for tracking the status of work projects. This has helped us track why one is not able to meet the deadline, and we can easily identify and rectify the problem.