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IGNOU to start a Diploma Programme to Train Students for Career in BPO

The Indira Gandhi National Open University (IGNOU) will soon start a diploma programme to train students from across the country to take up jobs in business process outsourcing (BPO) firms, well known as call centres. < ?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

This will be a one-year diploma course conducted jointly by Accenture Services, a Bangalore based global technology service and outsourcing company.

“You know the BPO situation in our country. It's a growing industry and the number of trained manpower required is huge. Here we have stepped in to provide trained human capital,”  said IGNOU spokesman Ravi Mohan

Mohan said the varsity has already signed an agreement with Accenture. Candidates who have passed 10+2 or equivalent can apply for the course.

“It is just not outsourcing for foreign companies, many Indian companies, government offices too have opened and will open call centres for better customer relations.

“This course will create a pool of professionals who will be able to handle the job better and reduce attrition rate,” Mohan added.

Those having IGNOU's certificate course in communication skills will have an edge but alternatively students shall be screened through a communication evaluation test.

The specialization would be offered in finance and accounting, insurance, banking, human resources, sourcing and category management, customer contact services, health care, pharma, engineering services, equity research, capital markets, order management and technical writing and learning services.

IGNOU shall ensure that the course will be imparted through a mix of education delivery channels across India including print, CD, web-based learning materials, contact sessions and simulated exercises labs for language and application learning

Eight new IITs approved by the Indian Cabinet

India's cabinet formally approved eight new Indian Institutes of Technology (IITs) to be set up across the country as world class engineering institutions at a total cost of INR.60.80 billion (US$1.5 billion).

A meeting of the cabinet, presided over by Prime Minister Manmohan Singh, also approved the takeover of the Institute of Technology (IT)-Varanasi under the IIT system, which has won global praise for the quality of education it has been imparting for over four decades.

IT-Varanasi currently functions under the Banaras Hindu University (BHU).

“We will also consequently go ahead to get a formal approval for forming of societies and creating legal entities for the new IITs,”, said Finance Minister P. Chidambaram

He said the new IITs have been approved in Bihar, Andhra Pradesh, Rajasthan, Orissa, Gujarat, Punjab, Himachal Pradesh and Madhya Pradesh.

Among them, six would start their academic sessions from July 23, while the other two – approved in Himachal Pradesh and Madhya Pradesh – were expected to start functioning from the 2009-10 academic year.

“The state governments have identified about 600 acres of land for the location of the new IITs. In case of Andhra Pradesh and Bihar, the government has accepted the sites recommended by the state governments,” the finance minister said.

“In the rest of the cases, the site selection committee will inspect the offered sites in due course and will give its recommendations to the ministry.”

The finance minister also said that the new IITs would be mentored by the existing ones.

In fact, three of the new IITs – in Rajasthan, Punjab and Orissa – will also start their temporary classes in the campuses of their mentor-institutes at Kanpur, New Delhi and Kharagpur, respectively, till such time their own facilities are put in place.

“With the creation of new IITs, high quality technical education will become accessible to more bright students, as now hardly two percent of about 300,000 students who appear in the joint entrance exam can get admission in them,” an official statement said

 

PTU to help students Study Abroad

The Punjab Technical University (PTU), Jalandhar, is all set to collaborate with leading universities and colleges in the US and Australia to help Indian students pursue their studies abroad.

“We will collaborate with some of the leading universities of Australia. In USA, we are entering into arrangements with several leading educational institutes, including Stanford University, in March 2009,” said  Ajesh Gugnani, PTU director (operations).

The university has entered into tie-ups with Britain-based Birmingham City University, New College Nottingham, University College and City College Norwich this June, he said.

“These tie-ups will help PTU students in India to continue their studies abroad without any hassles,” said Gugnani.

He said the institute was looking at possible agreements with universities in Gulf countries like Saudi Arabia and the United Arab Emirates (UAE).

“We have collaboration offers from 129 universities of Gulf countries – the majority being from Saudi Arabia and the UAE. At present, we are going through their detailed profiles before taking any decision,” he said.

Keeping in mind the demand for management professionals in all industries, the PTU will start advanced courses in hotel, retail, risk and insurance management from its August session.

UNESCO Director-General opens the Education Leaders’ Forum

How can e-technology help higher education better prepare students for the future? This key question was explored by education ministers, senior officials and other policy leaders from all over the world at the Education Leaders' Forum (ELF) organised by Microsoft at UNESCO Headquarters on July 7-8. The event was opened by UNESCO Director-General Ko

California schools lack cohesive plan for autism

Left to himself, 11-year-old Jonah Kasoff slips easily into what his family calls Jonahworld, an inner sanctum where he can flutter his fingers and utter 'whoa! whoa! eh, eh' for as long as he likes.

His family would rather that he study math.

'Make no mistake – Jonah is clearly severely impacted by his autism,' said his grandfather Marv Kasoff of San Francisco. 'But it turns out that he is bright and can learn and make progress.'

Jonah is one of more than 46,000 California schoolchildren diagnosed with the enigmatic condition known as autism. That's more than triple the 14,000 enrolled at the beginning of the decade, making autism the fastest-rising disability in the state – and the most expensive and challenging for schools to address.

But the education system has not kept up: State experts acknowledge that California schools lack a coherent education plan for these students, employ far too few qualified teachers, and have to divert regular-education funds to supplement special education budgets.

Bluntly put, the problem is 'a lack of coherent, universally accepted, effective educational practices' for teaching students with autism in the state's schools, the state Department of Education's Autism Advisory Committee declared last fall in a report.

So many 'intensive services' are needed, the panel said, that autism 'threatens to overwhelm local educational systems.'

Lest anyone call that hyperbole, the panel added: 'This statement is not an exaggeration.'

It means that thousands of California families are caught in a chasm between what they believe their disabled child needs and what the schools are willing and able to provide.

'The dramatic growth in the number of children affected by autism spectrum disorders now constitutes a public health crisis,' says another panel of experts, the California Legislative Blue Ribbon Commission on Autism, created in 2005 to figure out how public agencies could meet the escalating needs of families like the Kasoffs.

New recognition of condition

In 2000, two out of every 1,000 California students was diagnosed with autism. Today, it's seven out of 1,000. But experts say it's not a new disease taking hold, but a new recognition that kids may have deeper problems and need more services.

'If you show me 100 kids with autism, 60% would not have been diagnosed that way 10 years ago,' said Bryna Siegel, director of the Autism Clinic at UCSF. They would have been 'mentally retarded' or 'learning disabled', or listed as having a 'speech and language' disability, she said.

Records show those categories shrinking as autism grows. So educators refer to a 'tidal wave of autism' presenting schools with a dilemma nearly as vexing as autism itself:

What's the best way to teach children with autism? Where are the qualified teachers? And now that studies show it costs US$36,000 annually to teach each student with autism (compared with US$8,558 for regular education), how can districts keep pace as enrollment of children with autism rises by an average of 19% per year?

'We certainly have a problem on our hands,' said Janelle Kubinec, associate vice president of School Services of California, a company that provides financial advice to districts around the state.

For years, the high cost of special education has forced districts to skim off money from their regular education budgets. But today, regular education is a virtual ATM card for special education.

Schools transferred more than 30 percent of regular-education dollars to special education this year, up from 4% in 2000, Kubinec said. She gave three reasons: inflation, higher demand for services – and autism.

'It does appear it will continue to rise at a staggering rate,' Kubinec said. 'Something is definitely broken in how we fund special education.'

Federal law says that from birth to 22, everyone with a disability is entitled to a free education 'appropriate' for their unique needs.

But students with autism can't always count on educators to know what's appropriate because, as the state autism panel found, they have yet to agree on what services are beneficial or cost-effective.

One reason for the indecision is that autism shows up differently in different people: Some can speak; some can't. Some are bright; some aren't. Some behave unpredictably; others behave with robotic consistency.

That's why it's called the autism spectrum. Most, like Jonah Kasoff, find little comfort in the company of others and tend to retreat into a solitary world of repetitive motions or sounds.

40 services in state system

The California school system offers more than 40 separate services for autistic students, from nearly ubiquitous “language and speech” therapy, to rare, short-term help for families with autistic babies.

A well-run system should offer appropriate services to each student who needs them, said Sally Rogers, an autism expert at UC Davis' MIND Institute, which stands for Medical Investigation of Neurodevelopmental Disorders.

But pick any two districts with similar numbers of autistic students, and you'll find little consistency in services offered or students served. Bay Area districts are no exception. Of the region's 147 districts, 20 serve at least 100 students with autism – up from 15 last year. They range from Palo Alto Unified, with 103 students, to the Santa Clara County Office of Education, with 431. San Francisco is next largest, with 373.

The Chronicle looked at the districts with large enrollments and found that access to services often depends more on where children live than on what they may need. Three services tell the story:

— Behavior intervention: A systematic approach helps students learn to behave appropriately in social settings.

— Occupational therapy: A certified therapist helps students improve practical skills, from holding a pencil with the proper grip to organizing for homework.

— Intensive individual services: An aide assists one student for all or part of the day.

Across the 20 Bay Area districts with the largest autism enrollments, an average of 11% of students get behavior intervention, The Chronicle found. But the rate is three or four times higher in some districts, such as San Mateo-Foster City Elementary, Pleasanton Unified and the Sonoma County Office of Education.

By contrast, the data show that almost no students with autism in San Francisco, Oakland or Hayward unifieds get the service.

More than half of students with autism get OT in some districts (Sonoma County Office of Education, West Contra Costa, Mount Diablo and San Ramon Valley unifieds), while very few get it in some others. That's been frustrating for Feda Almaliti of Fremont, where 14% of autistic students get OT. One of them is her son, Muhammed, 3, who has “hypotonia” – weak muscles. It means he can't scribble, use scissors or bounce a ball.

Another area of disagreement surrounds one of the most expensive – and coveted – services: the one-to-one aide. Many families, like the Kasoffs, believe that only a personal instructor can provide the focused attention their highly distracted children need.

Qualified teachers needed

But schools have been hampered by their own regulations: Only 677 teachers are qualified to teach the state's 46,196 students with autism because they hold the required “moderate-to-severe” special education credentials.

Recognizing the need for more qualified teachers, the Commission on Teacher Credentialing is revising the rules to let the stat

California mandates testing every eighth-grader in algebra

Every California eighth-grader will be tested in algebra — ready or not — under a policy approved Wednesday that could make the state the first in the nation to require an upper-level math class before high school.

The state Board of Education voted for the change under pressure from federal officials and Gov. Arnold Schwarzenegger, who broke months of silence by siding this week with advocates who want algebra to become mandatory in eighth grade within three years.

Proponents say the new policy will push school districts to ensure that eighth-graders are ready for the demands of algebra. Critics say the anticipated three-year time frame is unrealistic. The new mandate, they contend, overlooks the real need to help school districts better prepare students.

Lucila Zetino, a summer school student at Monroe High in North Hills, typifies both the state's aspirations and its failings.

Zetino, 18, was part of an early push to get all students into Algebra 1 in eighth grade. Zetino flunked the class and has been flunking it ever since. Now she is attending classes after her senior year — giving it another try, determined to earn her high school diploma.

Zetino's struggles demonstrate the depth of the challenge. Her math slide began at Millikan Middle School in seventh grade, she said. Then came eighth-grade algebra, when her teacher quit and was followed by several long-term substitutes. 'I don't think I was prepared. I think they just, like, pushed me into algebra. . . . Math was like a different language I never understood. I felt hopeless.'

In the Los Angeles Unified School District, more than half of eighth-graders, along with more than 2,000 seventh-graders, took algebra in 2007. But only 21% of eighth-graders tested proficient. About two-thirds of those who failed the class passed on their second try.

At many low-performing campuses, the picture is more dire. At Gompers Middle School in Watts, for example, only 30% of eighth-graders took algebra, and only 15% of those scored proficient. Moreover, only 1% of students in general math, an easier course, tested proficient.

The state's curriculum for eighth grade has long included algebra, and schools get penalised on their own report card, the state's Academic Performance Index, for every eighth-grader who doesn't take the algebra test.

The next step, the state board decided, was to force all students to take the test — and thus an algebra course — at a younger age. Under the likely terms of an agreement with the U.S. Department of Education, the state would have three years to make the transition.

State Supt. of Public Instruction Jack O'Connell had proposed instead a second, easier, algebra test as a fallback for some students. That test, already in development, would have been ready in spring 2010.

Requiring all students to take algebra 'will hurt kids and contribute to other problems; I pray that I'm wrong,' O'Connell said after the vote. 'Absent additional resources, we're setting our students up for failure.'

Statewide, only 24% of students, regardless of age or grade, scored proficient in algebra in 2007.

In eighth grade, 38% tested proficient — a number virtually unchanged since 2003. But more students are taking algebra: less than a third in 2002 and more than half today.

For months, O'Connell's two-test option had considerable support. The governor's office raised no objection, and state board President Ted Mitchell co-signed a letter to federal officials with O'Connell.

'Board members were uncomfortable with a second test that would create the appearance of mastery of algebra but not actually do that,' said Mitchell, explaining why he and other board members altered their positions.

Federal officials have complained that California established algebra as eighth-grade material but didn't require students to take the algebra test. Instead, they could take the more basic general math test. The requirements and the test have to match under federal law.

Washington couldn't tell California exactly how to comply with the law, said Holly Kuzmich, deputy chief of staff to U.S. Secretary of Education Margaret Spellings. 'But education policy is leading us to getting kids access to algebra by the eighth grade, and we know that's what leads kids to jobs and college.'

She added: 'We are delighted at the governor's push for high standards.' Kuzmich said she knew of no other state that required algebra as early as eighth grade.

For months, advocates lobbied against O'Connell's approach.

 

Intel supports education in Palestine

Intel, the world leader in silicon innovation, has announced key initiatives in Palestine, including expansion of the Intel Higher Education Technology Entrepreneurship Program and the launch of a new multi-core computer lab at Birzeit University.

'Being in Palestine and witnessing the great talent that the youth have to offer inspires us to collaborate further with Palestinian educators and technology innovators to up-level education curricula and help drive ICT development,' said William A Swope, Intel's Corporate Vice President and General Manager of Intel's Corporate Affairs Group, during his visit to Palestine for the country's Investment Conference in May.

'Intel has been actively involved in education for forty years; we believe that students at all levels everywhere, deserve the chance to develop the skills to become innovators. From local schools to global universities, Intel works to improve the quality of education around the world,' he added.

As part of its Education Initiative, Intel invests US$ 100 million every year on education, in collaboration with governments and educators, in 50 countries.

Intel will develop a new multi-core computer laboratory at Birzeit University to enhance skills and aid programming knowledge targeted toward multi-core platforms.

In collaboration with UC Berkeley's Lester Center, Intel will offer its global programme on technology entrepreneurship curriculum and training to five Palestinian institutions.

Intel will also sponsor a business plan competition for students, organised by the Palestine Information and Communications Technology Incubator (PICTI), to strengthen entrepreneur initiatives in the country.

Winners of the competition will get to participate at the annual global Intel +UC Berkeley Technology Entrepreneurship Challenge (IBTEC), conducted at the Berkeley campus in November.

The Intel Computer Clubhouse in Ramallah has also been reopened with the latest technology. 'This after-school programme provides an opportunity for youth in under-privileged neighbourhoods to interact with each other, be mentored by young adults from the community, and develop information and communications technology (ICT) skills,' said Khaled Elamrawi, Intel country Manager for Egypt, Levant and North Africa region.

The company has also started working with the country's Ministry of Education on a detailed multi-year plan to provide the Intel Teach Program in Palestine, and to donate 900 units of the Intel-powered classmate PCs to schools.

Finally, in collaboration with the United States Agency for International Development (USAID), Intel is committed to advancing connectivity in the West Bank to support economic growth and development in the region.

Microsoft to give R750 millionn software to SA govt schools

Microsoft will supply productivity and server software worth about R750-million to 26,000 government schools in South Africa, bringing modern information and communication technology to more than 11 million school students.

Education Director-General Duncan Hindle and Chris Roberts, Microsoft's Industry Director in the Public Sector for the Middle East and Africa, signed a three-year agreement, renewing the company's original software donation agreement signed in 2002.

'There is enormous potential out there and support like this is critical.' Hindle expressed great appreciation for Microsoft's investment and its continued contribution to the education of South African children.

'The Education Department would like to see to it that in the next five years students leave schools being computer literate,' Hindle said. According to Hindle, only 9,000 schools have computer laboratories. He said the department hoped to ensure the software reached more schools.

'Our objective is to integrate cost-effective free software to the schools,' Hindle said.
Teachers were being trained to be computer literate and to be able to work with the software, he said. 'The teachers aren't ready to integrate this software into the schools and in the classrooms yet. But the department is working hard to make sure teachers will understand and be able to use the software properly and effectively.'

In 2003, Microsoft launched a five-year, US$ 250-million initiative called Microsoft Partners in Learning. Through the programme, it has been working closely with government policymakers, teachers and community leaders in 100 countries, including South Africa. In the past four years, Microsoft has provided training for more than 17,000 South African teachers on how to use information technology in the classroom.

'By working with the teachers to help improve learning, we at Microsoft want to make sure that more of the world's people have opportunities to enjoy the full benefit of education, regardless of where they're born. We're deeply committed to improving technology access and fostering innovative teaching and learning methods,' said Roberts.

Each of the schools that participate in the programme will receive free licences for a range of software, including Microsoft Office 2007, Vista Business, Visual Studio Pro, Exchange Server, SQL Server and Microsoft Encarta multimedia encyclopaedia.

Roberts said in addition to teacher training, the company was committed to helping schools increase access to technology for every pupil and teacher, and to building strong infrastructure that supported learning as well as the administration of education.

 

Distance learning is helping UK workers’ careers and their pockets, too

In the competitive workplace where the curriculum vitae is king, ambitious workers are falling back in love with the Masters degree. Graduates who turned their backs on further study after their first degrees are returning to pick up new qualifications that they hope will give them the edge for promotion or help them find new markets for their talents.

While the number of undergraduates has almost flatlined, postgraduate qualifications are booming. The successful completion of higher degrees was up by 2 percentage points in England last year and by 3% in Scotland, while in Wales, where numbers are smaller, it reached 13%. And with the explosion of online, distance-learning qualifications over the last few years postgraduate students don't even have to leave the workplace but can interact with tutors and other students via the internet.

The growth is not coming from undergraduates progressing straight to postgraduate study but mature students returning later in their careers, according to the Higher Education Policy Institute. For them it is continuing professional development with the bonus of new letters after their names and a piece of paper they can take with them up the career ladder.

Universities say the most popular courses for these students tend to be those linked to their careers, such as the advanced use of information and communications technology in the workplace, courses in property development at Robert Gordon University in Aberdeen, or an MA in Information and communications Technology in Education, which is offered as a part-time and distance-learning course by the Institute of Education in London. Many of the courses don't require a first degree if the student has relevant work experience.

New courses are springing up each year as universities expand their distance-learning programmes. Though most of the work can be done at home in the evenings and weekends, students say it helps if their employers are supportive.

Andrea Birch, a graduate of the Masters in Public Policy and Management at the University of York, says her then employers, a government department, were helpful and interested in her studies, but others had a different experience. 'Some of the other students, particularly foreign students, had line managers without strong academic backgrounds who were downright hostile and made their studying lives difficult by such things as scheduling mandatory overtime during essay periods,' she says.

Since enrolling on the course she has changed direction and now works in the aerospace industry. 'What I learned has been instantly transportable and applicable to aerospace defence. I recall being asked what the course was all about at the interview. No use to us is it? I was asked. My diatribe in response was that if they didn't think understanding macro economics, global governance, informatics and public spending drivers were relevant then I'd better just leave. I got the job.'

Jane Lund, the online teaching and learning manager at the University of York, says completion rates are good

Highlights for High Schools: How to Bring MIT Curriculum to Your Classroom

High school teachers looking to reinforce their curriculum and knowledge base can now tap into the course materials faculty use at the Massachusetts Institute of Technology.

A new online programme called Highlights for High School — part of the interdisciplinary OpenCourseWare system MIT launched six years ago — gives educators and students free Web access to the esteemed university's introductory courses and related tools, such as Advanced Placement test preparation, video demonstrations, and lab experiments. High school teachers at any level may use these resources to supplement their lesson plans, in-class activities, homework assignments, and reading lists.

Rebekka Stone, a tenth-grade biology teacher in Homestead, Florida, says she uses Highlights for High School to increase her students' science comprehension and to introduce them to the idea of higher learning. Less than half of Homestead's students graduate, and Stone thinks using the MIT materials will encourage more of them to continue their education. She says students who once assumed college isn't an option for them have gained confidence by doing college-level work.

'At a school like ours, it's great that the kids can see, 'Oh, college isn't that scary.' It's definitely breaking down some of the barriers that the kids feel would prevent them from going to college,' Stone says. Once they get a taste of MIT, she adds, they come to realise, 'Maybe that's for me. I could do that!'

Highlights for High School offers links to nearly seventy introductory courses, and new material is added twice a year. To help navigate the site, we've singled out some downloads teachers can easily incorporate into high school curriculum. (MIT asks teachers using any element of Highlights for High School to give credit to the university and to the faculty member who created the work.)

AP Test Prep

MIT originally created Highlights for High School with the goal of helping students prepare for AP exams in biology, calculus, and physics. To supplement high school AP-prep classes, the Web site compiles material relevant to all three subjects, including video clips, exam questions, and practice problems. Rosemary Cenci, a teacher at Schuylerville Junior-Senior High School, in Schuylerville, New York, assigns her AP biology students practice problems from the MIT site to complete as homework.

'The questions are so cute and novel compared with the textbook examples,' she notes, citing a problem set that explores heredity in a family in which some members carry that pesky gene for X-ray vision.

Cenci says the site also helps her stay current with new developments in biology. When she attended college, 'molecular biology was just an up-and-coming field,' she explains. 'In the last thirty to thirty-five years, it has gone leaps and bounds above what I learned in college. The lectures at MIT have been such a valuable resource in helping me fill in some of the gaps in knowledge that I have.'

Video Demonstrations

MIT's video demonstrations can engage students in science coursework by providing fun multimedia explanations of heady concepts. In Weightlessness During Free-Fall, for example, MIT Physics Professor Walter Lewin shows one principle of Newton's law of motion — in real time and slow motion — by leaping off his desk while holding a jug of water and by dropping a weight attached to a scale.

In Collisions in Free-fall, Lewin dons hiking shorts, a pith helmet, and sunglasses to conduct a projectile experiment by firing a ball at a monkey suspended from a pole. (No monkeys were harmed in the making of this video; the test subject is of the stuffed variety.)

Teachers can browse the demonstrations by category — from Atomic Physics and Quantum Effects to Work, Energy, and Power — and then show the videos in class using the RealPlayer media player. Stone says she uses the MIT videos in her classes to reinforce key concepts.

The vivid lecture included in the video Teratogens, in which Biology Professor Hazel Sive explains the effects of alcohol on a developing fetus, had particular resonance, Stone says, because her high school struggles with teen pregnancy. 'It was a take-home message of what you don't want to be doing,' she recalls. 'You don't want to get pregnant in high school, but if you are pregnant, you don't want to drink.'

Lab Experiments

MIT is known worldwide for its contributions to science, and now high school students may duplicate the lab work of their collegiate counterparts. The chemistry and physics labs, grouped together on the site, are downloadable as PDF files and provide detailed instructions. The files may also include colour images and graphs, follow-up questions, and Microsoft Excel charts to track students' results. One electricity and magnetism experiment asks students to explore light diffraction by measuring the wavelength of a laser light, the spacing between tracks on a compact disc, and the thickness of a human hair (laser light, CD, and hair not included).

Practice Problems, Suggested Readings, and More

Teachers can find practice problems, suggested readings, and supplementary assignments for most courses offered by Highlights for High School. Michele Naber, who teaches regular and AP Biology at Mission Viejo High School, in Mission Viejo, California, assigns MIT's practice problems to her students as in-class assignments and on tests. She appreciates how accessible the site is, despite its wealth of information. 'It's easy to use,' she notes. 'I've been to some sites where they put everything on one big index page, and it takes you forever to read through it. The indexing they use on this site is very search friendly. It's easy to find a specific topic.'

The site includes exams with many of the courses, particularly those dealing with Science and Math. Some tests and assignments include answer sets for teachers. Others do not, so that MIT professors may reuse questions for future classes.

Highlights for High School provides so much material, teachers can sometimes use it to teach an entire lesson. When Jeff Weitz, a high school Physics teacher at Horace Mann School, in Riverdale, New York, had to miss class for a conference, he considered assigning his students a problem set to complete in his absence. Instead, he chose to have them watch a video lecture by the always dynamic Professor Lewin.

'He's the best sub on the planet for AP Physics,' Weitz reports. 'Lewin discussed exactly the topic I would have, so my class didn't miss a beat. The video was just a tad longer than our class period, and I know for a fact that nearly all the kids went home and watched the end. They can't give feedback any more positive than that.'

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