According to the director of Telecommunications Policy and Management at the school of business, Dr. Hopeton Dunn, it is critical to create and implement education and infrastructure in the creation and implementation of Jamaica's National Information and Communication Technology (ICT) strategic plan.
Currently he is re-writing the country's national ICT strategic plan, which can be used to enhance Jamaica's social and economic development through ICT. Infrastructure development and universal access to computer hardware and broadband services are other critical areas which will be included in the plan. The National ICT plan include: e-Government; e-Commerce; research and innovation; culture, content and creativity as well as preparing an appropriate legislative and policy framework. Even the plan would make specific reference to strategic public areas like e-Services, health, security, tourism, agriculture and labour, including the concept of telework.