Foster Melliar's ITIL ICT Infrastructure Management (ICTIM) Best Practice provides a birds-eye view of all the management elements needed to ensure that the right skills and competencies are in place to fulfill the roles required for infrastructure planning and design, deployment, operations and technical support. 'Lifelong learning is the new buzzword in the education sphere and training programmes such as the ITIL ICTIM course are optimally designed to provide practitioners with a means of keeping strategies and methods fresh and in sync with current trends in the industry. This course prepares candidates to sit the ISEB Infrastructure Management exam, providing candidates with an internationally accredited certificate. The exam is not for the faint of heart and provides a unique challenge for candidates to test their mettle against some of the best in the industry, adding to the credibility and status of the ICT training course,' says Russell Steyn, MD Foster-Melliar.
Appreciation and understanding of business, IT service management and ICT strategies as well as an open exchange of information are essential in achieving effective and proactive management of the ICT infrastructure. The ITIL ICTIM course is optimised to accommodate candidates that typically portray the position of an ICT or infrastructure manager in the industry. As a result, the timeframe of the course was tweaked from five days to three days to accommodate the busy schedules of these individuals. The course also offers an exam preparation day that is available upon booking prior to any four of the scheduled ISEB exam sittings.