With board examinations just round the corner in India, for students suffering from exam jitters, relief is just a phone call away. The Central Board for Secondary Education (CBSE) began its tele-counselling service for the students from February 1, while another helpline called 'Disha' has been launched by the NGO Snehi.
Using the CBSE helpline, which will be on till March 31, the students will be able to contact as many as 40 principals, trained counsellors of CBSE affiliated to government and private schools and psychologists. The CBSE helpline will have experts from 13 as many as cities such as Delhi, Chandigarh, Meerut, Jaipur, Bhubaneswar, Vishakhapatnam, Coimbatore, Mumbai and Kolkata among others, for solving the problems of the students. It will also be operational in Dubai during the same period. Introduced in 1998, the CBSE tele-counselling service is the first of its kind to be provided by any educational board in the country. Besides regular tele-counselling, the board will offer counselling through a multi-tier system in order to enable examinees in far-flung areas to avail the facility. The tele-counselling service will be available through interactive voice response system (IVRS) mode. Snehi's helpline 'Disha', which started functioning on February 1 and be on till March 2, will this year have 20 trained volunteer counsellors. The helpline got 1638 calls last year, out of which 1204 callers were students, 195 parents and relatives of the students. Of the 1204 students who were counselled and helped, 617 were students of 10th and 12th classes and the rest 587 callers were students from class IV to under-graduate and post-graduate or those preparing for different competitive exams.
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