Sri Lanka successfully conducted

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The Information and Communication Technology Agency of Sri Lanka (ICTA) announced about the successful results of recently conducted 'train-the-trainer' programme.

The ICT Agency, functioning under the Presidential Secretariat conducted the 'train-the-trainer' programme for a group of selected trainers who underwent an intensive 10-day training and certification programme. The train-the-trainer' programme is focused on customer care and excellence; International Call Centre Skills Passport (ICCSP). Commonwealth Telecommunications Organisation is supported the programme internationally. The programme was supported by ITESA, the Business Process association of Sri Lanka whose membership represents some of Sri Lanka's largest employers within the technology and service sector. The main focus of 10 day programme is to build and encourage service excellence skills for people who are looking for careers in a growing and vibrant sector.

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