Help-desks are meant to make things easier for aspirants during the admission season. But if DU officials are to be believed, help-desks on DU campus are doing exactly the opposite. According to DU officials, many aspirants have turned up at the office of the dean, students' welfare (DSW) with complaints against help-desk volunteers. The aspirants claimed the volunteers allegedly misguided them due to which they filled the forms wrongly. 'Many students have given verbal complaints to us that the helpdesks on the campus misguided them. These volunteers are not well-versed with the procedure and often give wrong or incomplete information to the applicants,' said Gurpreet Singh Tuteja, deputy dean, students' welfare.
Though the university has banned any private institute to set up a help-desk on the campus, the Delhi University Students' Union (DUSU) and some other students' organizations have been allowed to do so. According to Tuteja, there have been cases in the first week of sale of forms wherein a student was asked to fill up two copies of common pre-admission form each for applying in BCom (honours) and BCom. Many applicants had also filled the subject and course codes wrong. However, DUSU officials say that such mistakes on part of their volunteers are just one-off. Nupur Sharma, president, DUSU, said, 'We guide the aspirants out of our own experience and after reading the information bulletin of the university. Such mistakes can happen once or twice, not always.' DUSU has 17 help desks at various centres where the pre-admission forms are being sold.